How to Track the Status of Your Support Ticket

How to Track the Status of Your Support Ticket

You can monitor the progress of your support requests through the Raven Labs Support Portal.

Step 1: Log in to the support portal
Visit:

Step 2: Go to "My Tickets"
After logging in, select "My Tickets" from your dashboard.

Step 3: View ticket details
You will see the following information:
• Ticket number
• Status (Open, On Hold, Closed)
• Last update
• Assigned department

Step 4: Check updates
Support agents will post replies and updates directly in the ticket.

You will also receive email notifications whenever there is an update.

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